Jothado Safaris Ltd – Booking Terms and Policies.
The contract specified in 1 (b) below (“The Contract”) for any of the tours/safaris described in this herein is between all persons named on the Booking Form (“You”) and Jothado Safaris Ltd (‘The Company’ and “we” and “our” and “us”), and is made subject to the conditions below. By booking your trip with us you agree to be bound by these Terms and Conditions which governs our operational responsibilities, cancellation policy, and limitations of liability. Please read carefully these terms and conditions before securing your holiday with us.
- Securing Your Safari Booking
(a) To secure your booking you will be required to complete, sign and send back the Jothado Safaris Booking Form shared with you by our journey expert or consultant.
Note: Upon filling in the booking form, you are required to make a 30% deposit of your total safari cost and full payment for trekking permit fees if trekking gorillas, golden monkeys and chimpanzees.
Trekking permit fees are non-refundable once permits are secured and entry permits fees for relevant parks and activity can only be secured upon receiving full payment of trekking permit fees.
All bookings confirmed within 30 days to departure, 100%full payment is required and must be remitted upon confirmation to facilitate advance preparation.
(b) We “JOTHADO SAFARIS LTD” shall accept your booking and shall come into effect upon confirmation of receipt of a confirmation from your tour consultant.
- Your financial guarantee & protection
Jothado Safaris Ltd is a member of AUTO (Association of Uganda Tour Operators) with financial strength to secure your safari in uncertainties. We guarantee safety of your deposit and refund in case of cancellations according to our cancellation guidelines.
- Amendments and Cancellation of your safari booking with us.
(a) Amendments by You, our team is so flexible to make every effort to assist you
You reserve rights to alter/amend your safari bookings previously confirmed within 56 -30 days before departure. The request to alter/amend bookings must be received in writing. Jothado Safaris Ltd shall confirm changes and revert in writing within 24 hours. All amendments should be reconfirmed by both parties.
(b) Rescheduling of bookings
You may reschedule you safari/tour by choosing new dates of travel and this should not be later than 45 days prior to departure. Should your new contain acquisition of new trekking permits already confirmed/secured, you will be required to meet cost of new permits and any other addition cost that may be required or imposed by a supplier providing in full or parts of the arrangements cancelled.
(c) Cancellation of bookings
Pre-payments and where applicable relevant trekking permit fees for gorilla, golden monkey, canopy walk and chimpanzees permits.
Date when written Percentage
Cancellation notice received Fee refundable
8 weeks or more prior to departure Deposit & full payment of trekking
- 7-8 weeks and more………………………………….. full deposit refunded
- 5-6 weeks before the safari starts …………………………………..……50%
- 4-5 weeks before the safari starts……………………………..………….75%
- 1-3 weeks before the safari starts……………………………………..…100%
Note: Proof of secured permits must be availed by the company if permit fees are held back as a confirmation that your permits were processed.
(d) Amendments or Cancellation by Jothado Safaris Ltd.
(i) If you do not pay the balance of the holiday price by Three weeks (21 days) before departure date, the Company reserves the right to treat the booking as cancelled, and to envy cancellation charges.
(ii) Every effort will be made to operate all holidays as contracted.
However, we do plan the arrangements many months in advance and occasionally we may have to make changes and we reserve the right to do so at any time. In the event of any cancellation, the Company will use its best endeavors to offer alternative arrangements of a comparable standard or to make a full and prompt refund for all monies paid by you.
natural and nuclear disaster, fire or adverse weather conditions, or other circumstances amounting to force majeure. The Company will then use its best endeavors to offer you an alternative holiday of comparable standard or make full and prompt refund of all monies paid to it by you.
(v) The Company reserves the right to alter routes, schedules, itineraries, amenities and mode of transport, without prior notice, during the period of the holiday, due to circumstances or events which affect the stated intentions of the holiday. These influences may include, but are not limited to, sickness, mechanical breakdown, events emanating from political disputes, acts of terrorism (threatened or actual), entry of border difficulties, adverse weather conditions, earthquakes, and other unpredictable or unforeseeable circumstances.
- Arbitration, Law and Jurisdiction
Any matters arising from this Contract shall be governed by and construed in accordance with Uganda law and subject to the exclusive jurisdiction of the Courts of Uganda. Should you have a complaint about any aspect of the Company’s arrangements about your holiday, the complaint should be reported immediately in writing to allow the Company be given the opportunity to investigate and rectify the matter during your or post-holiday. If your complaint is not resolved during your holiday, please follow this up on email through your journey experts before 15 days post your safari with us.
- Travel Insurance
It is essential that you obtain suitable safari insurance before joining one of our tours. This must cover you fully against repatriation costs, should you become too ill to continue with the tour and must, above all, cover the evacuation of yourself from remote regions, should the need arise. Therefore we strongly recommend that take out a travel insurance policy before you travel.
- Data Protection Policy
In order to process your booking and to ensure your travel arrangements run seamless and meet your requirements. The company requires to use the information you provide such as your full name, passport numbers, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass on the information to the various relevant suppliers of your travel arrangements such as hotels, transport companies, Uganda Wildlife Authority, Rwanda Development Board, etc. The information may also be provided to security or credit card companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, we will not however, pass any information to any person not responsible for any part of your travel arrangements. If we cannot pass this information to the relevant suppliers, it becomes impossible to provide your holiday.
By booking your holiday with us, you consent and agree to the above booking terms and policies set by Jothado Safaris Ltd.